Yes. You must generate and add your own API key from OpenAI or DeepSeek in the Assistant AI settings. This ensures secure, direct communication between your website and the AI service. This is easily done in 3-minutes.

Both platforms OpenAI and DeepSeek require you to fund your account, but the good news is: with as little as €2–€5, you can often run the Assistant AI  for many weeks, especially if your usage is moderate. It’s a cost-effective way to add smart AI to your site without ongoing subscriptions.

This is an efficient and smart alternative to many AI chat platforms that charge €90 to €245 per month or more, often based on the number of chats or visitors. By using your own API key, you keep full control over costs and usage without any hidden fees or limits imposed by third parties.

DeepSeek: Create an account at platform.deepseek.com

OpenAI: Create an account at platform.openai.com

Yes. The plugin is designed with privacy in mind:

• Our plugin does NOT store or process user messages on our servers
• Communication happens directly between your website and the AI service using your API key
• The plugin may store conversation data in your local WordPress database only
• We have no access to your users' chat data or the API key you configure

To use this plugin in compliance with privacy regulations, we recommend:

1. Updating your website's privacy policy to disclose the use of AI chat services
2. Informing users that their chat messages are processed by external AI services
3. Obtaining appropriate consent before enabling the Assistant AI for users

Yes, in the Pro version, you can upload:

• TXT, CSV or JSON documents

• Custom phrases and Q&A content

• Focus keywords for guided responses

We recommend TXT files as they seem to be efficient and effective, thanks to their simplicity and lightweight structure. They load quickly, are parsed with high accuracy, and ensure smooth performance making them ideal for AI training.

Yes. We offer a free version of Upkyk Assistant AI that you can download directly from the WordPress Plugin Directory.

It includes the core chatbot functionality and basic customization options, so you can test it on your site risk-free. If you like what you see and want access to advanced features (like training the assistant with your own documents, chat history, or human escalation), you can easily upgrade to the Pro version at any time.

Yes. Upkyk Assistant AI is designed to be fully compatible with most of the modern WordPress themes. The chatbot is added via JavaScript and styled independently, so it doesn’t rely on your theme’s templates or layout structure.

Whether you’re using Elementor, Divi, Astra, Kadence, GeneratePress, or a custom theme — the chatbot integrates smoothly and maintains a consistent appearance across desktop and mobile devices.

Yes, you can control the chatbot’s visibility through the settings. Show it on all pages, specific pages, or even hide it on mobile the choice is yours.