Privacy Policy - Upkyk | The Creative Outlet

Privacy Policy

Last updated: 20th of November 2024

This privacy policy ("Policy") explains how UpKyk ("us", "we", or "our") collects, uses, and shares information when you visit or use our website, https://upkyk.com ("Site").

Please read this Policy carefully before using the Site. By using the Site, you agree to the collection, use, and sharing of your information as described in this Policy. If you do not agree with our policies and practices, do not use the Site.

Collection of Information

We collect information from you when you visit the Site, fill out a form, or interact with us through channels such as email. The information we collect may include your name, email address, phone number, IP address, and any other personal or identifying information you choose to provide.

We also use cookies and similar technologies to collect information about your use of the Site. Cookies are small files that are stored on your device when you visit a website. They can be used to track your activity on the Site and store your preferences.

We may also use Google Analytics to collect information about your use of the Site. Google Analytics is a web analytics service provided by Google that tracks and reports website traffic.

Use of Information

We use the information we collect from you for a variety of purposes, including:

To personalize your experience on the Site and provide you with relevant content and recommendations
To improve the Site and our services
To comply with legal obligations

Sharing of Information

We do NOT sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with third parties in the following circumstances:

With service providers who assist us in operating the Site or conducting our business (Google Analytics & HubSpot)
In connection with a sale, merger, or acquisition of our company or assets

Security of Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or storage is completely secure, and we cannot guarantee the security of your information.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of these websites before providing any personal information.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Policy periodically for the latest information on our privacy practices.

Emergency Manager Plugins (Pro & MU)

Our site uses Emergency Manager plugins to help restore or manage administrator privileges, roles, and critical settings in WordPress. These plugins also include license verification functionality that communicates with our servers.

1. No Direct Collection of Personal Data

• The Emergency Manager plugins do not collect, store, or transmit visitors’ personal information outside of your WordPress installation. They operate entirely within the site’s admin area to restore or manage administrative access.

2. User Role Adjustments

• In the course of recovering site access, the plugins may modify existing user roles (e.g., elevating a user to “Administrator”). This uses WordPress’s built-in user management features and does not expose user information to third parties.

3. License Verification & Domain Tracking

• When you activate or update an Emergency Manager license, the plugin sends your license key and domain information (the site URL) to our license server.

• This data is used solely to validate the license tier (1 website, 5 websites, or unlimited) and track the number of domains using that license.

• No personally identifiable information (PII) is sent during license checks.

4. Data Retention & Storage

• We store your license key and associated domain list on our secure server only for as long as your license remains active.

• Standard WordPress logs or server logs may record actions taken within the plugin (e.g., date/time of role changes). We do not use these logs for marketing or profiling.

5. Legal Basis for Processing (GDPR Compliance)

• Legitimate Interest (Art. 6(1)(f) GDPR): We process license data to prevent unauthorized use and ensure proper access to software updates.

• Contractual Necessity (Art. 6(1)(b) GDPR): If you purchase a license, we must process the license key to provide continued access to the software.

6. Your Rights Under GDPR

Under GDPR (General Data Protection Regulation), you have the right to:

• Access your data (see what data we store).

• Request corrections (if any stored data is incorrect).

• Request deletion (remove your license from our system).

• Object to processing (if you believe we are unlawfully storing your data).

If you wish to exercise your rights, please contact us.

7. No External Data Transfers

• Aside from the license key and domain info, the plugin does not send any other data to external services.

• We do not sell, share, or transfer license data to third parties. It is used exclusively for licensing functionality and software updates.

8. Security Measures

• We use industry-standard encryption and access controls to protect your license key and domain data on our servers.

• Only authorized personnel can view or modify this information to handle support or licensing requests.

If you have any questions or concerns about our privacy practices, please contact us at info @upkyk.com.